Your department may have additional support resources. SALT Center: Contact your Student Support Specialist if you encounter issues with learning online. Contact your Access Consultant if you need extra assistance learning online. Think Tank: Academic support services online.ĭisability Resource Center: DRC’s IT Accessibility list has useful suggestions. S.O.S.: For questions or issues when you are unsure about where to go for answers. University Libraries: Support and resources available during the COVID-19 crisis.
#Mobile duo app software#
Online Software Support: OSCR support via Zoom for Adobe Creative Cloud, SolidWorks, other multimedia software, Office 365 applications, and more. Self-Help How-To's: for VPN, Zoom, Sophos, Adobe, and Microsoft. In Person: Drop off your computer/device by appointment (626-8324).Chat with a support representative who can also add video chat or remote “hands-on” help to the interaction. Available 24 hours per day, excluding a few campus holidays. If you have more questions about this, email or call 86.24/7 Support Center: For Technology Support, including personal computers and all campus-wide technologies like UAWiFi, VPN, CatMail, UAccess, etc., as well as general questions about the University of Arizona. All you need to do is tap Approve on the Duo login request received on your phone. Your device is ready to approve Duo authentication requests. With the automatic option enabled, Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone. If this is the device you'll use most often with Duo then you may want to enable automatic push requests by changing the When I log in: option and changing the setting from Ask me to choose an authentication method to Automatically send this device a Duo Push and click Save. You can use Device Options to give your phone a more descriptive name, or you can click Add another device to start the enrollment process again and add a second phone or another authenticator. The Continue button is clickable after you scan the barcode successfully.Ĭan't scan the barcode? Click Or, have an activation link emailed to you instead and follow the instructions. Respond to the incoming call to log into the 2FA. If you did not set up the second device and you’re adding a replacement cell phone with the same phone number, instead of sending the login request to your cell phone as a Duo Push, have Duo call the phone number. You should choose allow in order to successfully scan the barcode.įollow the platform specific instructions for your device. One on the 2FA management pane, remove the old device and add the new one. The Duo app may ask for access to your device's camera. On iPhone or Android, activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. After installing our app return to the enrollment window and click I have Duo Mobile installed.Īctivating the app links it to your account so you can use it for authentication.
#Mobile duo app install#
Once you've authenticated, click Device Options for the device you would like to reactivate.Ĭhoose your device's operating system and click Continue .įollow the platform-specific instructions on the screen to install Duo Mobile. The passcode feature will then text you a passcode that you can enter here, or you may have a passcode provided by the CCIT Support Center.ģ.
If you do not have the app, you will not be able to receive a push. You will then need to log in with your Clemson username and password. Supported Browsers: Chrome, Firefox, Safari, Internet Explorer 8 or later, and Opera.ġ. Go to and click on Manage Devices. If you have the same number, you will need to visit Clemson's Duo Device Management Portal at to reactivate Duo. Do you have a new smartphone or device? Did you accidentally delete the Duo Mobile app or reset your phone? With Duo's self-enrollment portal, you can reactivate Duo on your phone with a few steps. If you have a new phone number and your old number no longer works, you will need to contact the CCIT Support Center.
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